Refunds

Try it first

Your first 3 days are free, and cancelling before they end means nothing is charged. You see exactly what you would be paying for before you pay anything, which is why paid plans are not refunded.

Subscriptions are not refunded

Monthly and yearly payments are not refunded, in full or in part, including for time you did not use.

You can cancel at any time. Cancelling stops the next payment, and you keep everything you paid for until the end of the current month or year.

Deleting your account

Deleting your account cancels your subscription straight away, so you are never charged again. It does not refund any part of a payment already made, including unused time.

If you only want to stop paying, cancel your subscription instead and keep using SitWeHere until your paid time runs out.

When we do refund

If something went wrong on our side, we put it right: you were charged twice for the same period, you were charged after you had cancelled, or you were charged an amount different from the price shown when you subscribed.

Email hello@sitwehere.com from the address on your account within 30 days of the payment, and tell us which payment it was. Approved refunds go back to the card or account you paid with. How long it takes to arrive depends on your bank and our payment provider, usually 5 to 10 working days.

Your legal rights

Nothing on this page takes away any right you have under the consumer law of the country where you live. Where the law gives you a right to a refund, you have it.